About Alldaymall.com

1.1 Why should I buy from Alldaymall.com?

Low Price Guarantee: Should you find any other online whole-seller’s price to be lower than ours, we will offer you a purchasing discount to make up for the difference in price.
Satisfaction Guarantee: We offer a 30 Days Money Back Guarantee, if you are not satisfied with the item within 30 days after receiving it.
Worldwide Free Shipping: We offer Worldwide Free Shipping for all items to our global online consumers. In order to ensure the items’ quality, all products in your order have gone through Alldaymall's quality control inspection.
VeriSign Secured: Our web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
24/7 Customer Service: We offer 24-hour Customer Service and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

1.2 How can I contact your Customer Service?

We offer 24-hour customer service, including full pre-sales and after-sales support via phone, email, MSN and 24/7 online Live Chat. And you can contact us anytime. Contact information:
24 hour online Live Chat
MSN: alldaymall@hotmail.com
E-mail: For general service: service@alldaymall.com
For sales & delivery: sales@alldaymall.com
For Affiliate Program: affiliate@alldaymall.com
US & Canada Toll Free: 1-886-376-8163 (10:00am - 6:00pm EST Monday – Friday)
Fax: 1-905-597-2666

1.3 Are your products OEM?

Our items are non-OEM products. Alldaymall.com has implemented a sophisticated procurement center and long-term strategic cooperation with over 1000 suppliers.

1.4 How is your product quality?

All our products are in good quality.
Alldaymall.com works with the best and most trusted manufacturers throughout China, selected for the quality of their products, reputation and reliability.
After thoughtfully selecting the manufacturers and products, all products go through an exhaustive Q.C. procedure, including strict quality inspection, perfect inventory management and careful packing.
We also provide a comprehensive Return Policy to make sure that all our products fulfill your expectation.

1.5 Is it cheap buy from Alldaymall.com?

We pursue to offer high quality products at unbeatably cheap prices. We view this as our core business guideline and our competitive advantage. In order to ensure the best possible shopping experience for our customers, we also provide the Lower Price Guarantees for online clients. More information, please follow the "Our Guarantee" link at the bottom of our website.

How to Order?

2.1 Step 1: Login or create an account.

Click "Login" or "My Account" at the top of the page. It will lead you to a "Login or Create an Account" page.

If you already have an account, please fill in your "Email Address" and "Password", and then click "Login" to submit.

If it is your first time to visit our website, you should create an account first before you place an order. Click "Create an Account", fill out the form with your name, email address & passwords, and then click "submit" to finalize your registration.

Note:

• You can also subscribe to our newsletter by checking "Sign up for Newsletter". As a subscriber you will get a heads up on new arrivals, special offers and other money-saving opportunities.
• You don’t have to login or create an account, if you pay via Google Checkout. But we still strongly recommend you to login first. While logged in you can view your order status and proceed through checkout faster. In addition, we may have special offers and promotional coupons for registered members only.

2.2 Step 2: Select your favorite products

Select products you are interested in and view the details. To help you select products and make a decision, we also offer various functions like Product Comparison and Related & Up-sell Products Recommendation.

• Click "Add to Compare" to Compare
• Related Products show on the right side of each product page
• Up-sell Products show at bottom of each product page

Once you decide to buy a certain product, you can directly put it in your cart by clicking "Add to Cart", please specify the quantity.

2.3 Step 3: Revise your order and proceed to checkout

Click "My Cart" to view all the items you have chosen. Now you can revise the items in your Shipping Cart.

• Click "x" to cancel an item
• Click "Continue Shopping" to add more items.
• To change the quantity of items, and click "Update Shipping Cart"

After confirming you order, you should proceed to checkout. There are three options for checkout.

• Click "Proceed to Checkout" to process your order.
• If you want to ship your order to multiple addresses, please click "Checkout with Multiple Addresses"
• If you want to pay via "Google Checkout", please click "Google Checkout".

Note:

If you have a coupon code, you can claim it by entering the coupon code on the right hand side and click "Apply Coupon".

2.4 Step 4: Select the shipping address and method

Select a shipping address or enter a new address for your order. If you want to ship your items to multiple addresses, please refer to "Step 3".

We guarantee Worldwide Free Shipping to our global online consumers. Shipping will take about 7-15 days to all major destinations. We also provide faster shipping options to meet your requirements, like Worldwide Express Shipping and EMS Shipping.

2.5 Step 5: Select the payment method

In this step, you can choose your payment method. Alldaymall.com supports Direct Credit Card, PayPal, Google Checkout, Money Bookers, Western Union, Money Order, Certified Check and Wire Transfer.

Note:

1. If you would like to pay via Google Checkout, please refer to "Step 3".
2. If you would like to pay via Western Union, Money Order, Certified Check and Wire Transfer, please refer to the "Payment Methods" link at the bottom of our website.

2.6 Step 6: Confirm your order

Now please check your information before proceeding to checkout.
You can revise your order information via the steps described above or just by clicking "change" on the "Your Checkout Progress"

2.7 Step 7: Fulfill your payment

After confirming your order, click "PROCEED TO CHECKOUT". It will lead you to the payment page to finalize your payment.

2.8 Step 8: Order success

If the page ‘Your order has been received’ loads your order has been placed successfully. You will also receive an order confirmation email from Alldaymall.com. We will process you order ASAP. Thank you!

Shipping

3.1 How does Alldaymall.com ship my item?

There are three main shipping methods to choose from:

• Worldwide Free Shipping: We provide Worldwide Free Shipping for all items. The delivery time is about 7-15 business days (USA & Canada), 15-30 business days (other countries).
• International Express Shipping: This shipping method is the fastest one available. Delivery time is between 3-5 business days to all major destinations.
• EMS Shipping: EMS shipping takes a bit longer than expedited shipping but costs less. Delivery time is between 6 - 8 business days to all major destinations.

You can choose you preferred shipping method on the Billing, Shipping, and Review page during the Checkout process.

3.2 How long will it take to receive my item?

It depends on which shipping method you choose (see above for details).
Delivery Time is divided into order processing time and shipping time. Processing Time refers to the time that is needed for handling your order and for preparing it to be shipped. It usually takes 1-3 business days, including payment & shipping-address confirmation, sourcing, quality control, and packaging.
Shipping time refers to "3.1 How does Alldaymall.com ship my item?"

Note

During the Holiday Season the postal volume increases, which may lead to a general delay in shipping.

3.3 What can I do if I can’t receive my items on time?

For Worldwide Free Shipping, normally items ship within 30 business days, but there may be delays due to shipping destination or holiday mailing traffic. If you haven’t received d your item within 60 business days, you can apply for a refund. If you are in urgent need of the item, we recommend you to choose a faster shipping method, like International Express Shipping, EMS Shipping.

3.4 Can you deliver to my country?

Sure. We are able to ship to all countries in the world.

3.5 Do I have to pay tax or custom charges?

Please note that there may be import taxes etc. due on your order. Please check with your country’s customs bureau before shopping at Alldaymall.com.
We do not provide the service of arranging customs clearance and paying duties, fees or charges to customs and other public authorities.
Please leave your phone number on the PayPal note, so that we can add it on to the cover of the package to help the item clear customs.

3.6 What if item lost or stolen during shipping process?

We have partnered up with a number of reputable shipping suppliers. We will monitor the whole delivery process to make sure your items will be delivered in a timely fashion. Once an item is lost or stolen, we will contact our shipping supplier immediately. We suggest that you buy a new item if you need the item immediately and we will give a full refund or re-deliver a new one after finishing the process.

3.7 What if I receive an incomplete item (missing accessories or components), or the item has been damaged?

We suggest you contact the shipping supplier after receiving the damaged item. If the shipping supplier can't solve the problem, please contact our Customer Service and provide them with photos or other evidence to clarify the quality issues. We will then grant you a purchasing discount, partial refund, or re-delivery. For more information, please refer to our "Return Policy".

3.8 Parcels withheld or returned by local customs.

We do not provide the service of arranging customs clearance and paying duties, fees and any other charges to the customs and other public authorities, if it is required. Please check your country’s import and customs regulations before you buy items at Alldaymall.com.

If the parcel is returned to us, we will give you a partial refund after deducting our shipping and order processing fees.

3.9 How can I track my order?

It depends on which shipping methods you choose.
We will send you an email about how to track your order. If you have any questions about order tracking, please contact our Customer Service without any hesitation. We will reply you as soon as possible.

3.10 Can I change my shipping address after I have placed my order?

It depends on whether your parcel has already been shipped out or not.
If you want to change your delivery address, please contact our Customer Service to confirm your order status via live chat, email, phone, etc. You can only change your shipping address before the order has been shipped. Please note that you may be asked to pay the freight difference.

3.11 Can I ship my items to multiple addresses?

Yes. Alldaymall.com offers multiple address shipping. Please click "Checkout with Multiple Addresses" during checkout.

3.12 Can I ship my items to "APO" or "PO" Box?

Sorry, we cannot ship to PO Boxes or APO Addresses. If it is an APO or PO Box address, we will ask you to provide us with a normative address.

Payment

4.1 How to pay for your order from Alldaymall.com

Alldaymall.com supports all major payment methods including Direct Credit Card, PayPal, Google Checkout, Money Bookers, Western Union, Money Order, Certified Check and Wire TransferDirect Credit Card.
You can choose the method most convenient to you during checkout.

4.2 The payment failed; the website shows Reason Code 2/1, what does this mean?

Should this happen, please check if the address you registered on our web matches your credit card billing address. Usually the address not matching is the main reason.

4.3 My payment has been voided, have I paid you or not?

No. If the payment has been voided, it means that the transaction has been refused and reversed before it was settled. No money will be charged. For some debit credit card account, this fund might be charged automatically after you placed order and be released later.

4.4 Can I pay with American Express?

Sorry, we do not accept American Express.

My Account

5.1 Can I checkout without login?

Yes. You don’t have to login or create an account, if you pay via Google Checkout.

5.2 Why should I register or login?

We recommend to register and login before making a purchase. While you login, you can view your history and order status and proceed through checkout faster. In addition, we may have special offers and promotional coupons for registered members only.

5.3 How do I cancel an order?

Please be noted that order cancellation is accepted ONLY before shipment (Generally we would email you the shipment notice of your order after delivery).
If you decide to cancel an order which has not been shipped, please feel free to contact our customer service via 24/7 live chat or service@alldaymall.com for help. You will receive an order cancellation confirmation later after it is cancelled successfully and refund will be processed right away to your account.

5.4 Is there a minimum order restriction?

There is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest released products. So you can test products and find out about the details of importing from Alldaymall.com before you're committed to any large orders.

5.5 How can I subscribe or unsubscribe the newsletter?

You can subscribe to our newsletter by checking "Sign Up for Newsletter" while registering. You can also log into "My account" to subscribe or unsubscribe from the newsletter after registration. As a subscriber you will get a heads up on new arrivals, special offers on our product and other money-saving opportunities. You will hear from us only a couple times per month, so don’t worry about having your in-box clogged up!

5.6 How can I revise my order?

Click "My Cart" at the top right of every page to view all the items you have chosen. If you want to revise the items in your Shopping Cart,

• Click "x" to cancel an item
• Click "Continue Shopping" to add more items.
• Revise "Qty" and click "Update Shipping Cart" to change the quantity of items
• Click "Edit" back to product detail page to revise accessories. Qty of items can also be revised there.

How to Use a Coupon

6.1 How can I get a coupon?

We will send you promotional coupons by email or Newsletter. Please check your registered email regularly. We also post our promotional information on our website, so please pay attention to our latest promotional information and check our website frequently.

6.2 How do I use a coupon code?

Please make sure your coupon code is valid at first which means it hasn't expired or hasn't been applied before and your order reaches the purchasing limit if there is.
Step 1. Log in Alldaymall at the top right of every page by clicking "Login" or "My Account" with your registered email address and password.
Step 2. Add all the items you want to purchase into the shopping cart.
Step 3. Please enter your coupon code into the blank box under the "Discount Codes" area on the right of Shopping Cart page and submit "Apply Coupon" before you check out. The discount will be deducted from the Grand Total automatically.
Step 4: If the coupon value is more than the total amount of your order, Grand Total will show as zero. Please click PROCEED TO CHECKOUT and choose No Payment Information Required in the step of Payment Information to complete your order.
If your coupon code is not applied successfully, please feel free to contact our customer service via 24/7 live chat or service@alldaymall.com for help.

Alldaymall.com’s Policies

7.1 What is Alldaymall.com’s Affiliate Program?

No matter where you are and what you do, we provide you with the chance to earn thousands of dollars by becoming an Alldaymall.com affiliate. The Alldaymall.com Affiliate Program essentially allows you to generate revenue for every valid purchase and click made that originates from your business or non-business channels. To find out more about Alldaymall.com’s Affiliate Program please visit: www.alldaymall.com/affiliate-program or contact us under: affiliate@alldaymall.com

7.2 Does Alldaymall.com have a satisfaction guarantee?

To ensure our clients’ satisfaction, we provide a 30 days money back guarantee. If you are not satisfied with the item within 30 days after receiving it, we provide the following solutions:

• After you return the item, we will give you a partial refund (The original price minus shipping cost and other fees).
• After you return the item, we will exchange the item for another similar item. Note that you will have to cover the shipping fees and a potential price difference.

Note

In this case, all returned items must be in brand-new condition, unused, with complete accessories, and original tags and packaging. If the item shows signs of use or is damaged, this policy does not apply.

7.3 What if the item has quality issues within the Quality Guarantee Period?

Our Solutions are as follows

• After you return the item, we will repair the item and ship it back to you. Note that you will have to cover the shipping fees.
• After you return the item, if we can't repair it, we will give you a partial refund (The original price minus shipping fees).

Note

Quality Guarantee Periods vary from item to item. The specific Quality Guarantee Period is noted in the original product description, or paging. Please contact our Customer Service, should you have any questions concerning a certain products Quality Guarantee Period

7.4 How can I return an item?

Apply to return an item through our Customer Service via Live Chat, MSN, phone or email. Please provide photos or other evidence to clarify the quality issue.
Our Customer Service will determine the eligibility for refunds or exchanges, and help you with the return procedure. Returning packages without prior approval from our Customer Service will halt or delay your return.
Return address: Room 2404, International Technology Building, No. 3007, Shennanzhong Road, Futian District, Shenzhen 518033, People’s Republic of China.